waste fraud and abuse

i work for the government. waste fraud and abuse are rampant. today i was a part of it. so far i've spent 45 minutes on the phone (most of it on hold) with tech support for gateway. i'm having a pc problem. our it guy told me to call tech support for the computer becuase i think a part needs to get swapped out. so, instead of the it guy calling in, an engineer is being charged to a project for an hour plus to sit on hold and get nothing done. you know that they are trying to streamline the it process and this is how it is being done.... one it guy for 150 people... obviously this does not encourage waste, fraud, or abuse. i'm about ready to just hang up for today.